Return & Refund Policy

At Qingbowl, we design ceramic bowls and plates for everyday dining. If something does not meet your expectations, we provide a clear and fair return process to help you shop with confidence.

Return Eligibility & Timeframe

We accept return requests within 30 calendar days of delivery.

Returns are eligible in the following situations:

You changed your mind (buyer’s remorse)
The item does not meet your expectations
The product arrived damaged, broken, or defective

To qualify for a return, items must meet the following conditions:

Unused and in original condition
No food or liquid contact
All original packaging included
All accessories and protective materials included
No visible scratches, chips, stains, or signs of use

Non-Returnable Items

Due to the nature of ceramic tableware, certain items cannot be returned once they have been used or are no longer in resellable condition. These include:

Items that have been used for serving food or beverages
Items that show signs of wear, scratches, cracks, or chips after delivery
Items without original packaging or protective materials
Any item damaged due to improper handling after delivery

Please note: All ceramic bowls and plates are considered hygienic household goods. Once used, they are no longer eligible for return for safety and quality assurance reasons.

At this time, we do not offer custom-made or personalized products.

Return Shipping Cost

If the return is caused by a product defect, damage during transit, or incorrect item received, Qingbowl will cover the return shipping cost.
If the return is due to personal preference or change of mind, the customer is responsible for the return shipping cost.

There are no return handling fees or restocking fees for any approved return.

Return Address

All approved return packages must be sent to:

9013 Key Penninsula Hwy NW Ste E Lakebay, WA 98349 United States

Please do not send any return items without prior approval from our support team, as unapproved returns may not be processed correctly.

How to Start a Return

To initiate a return, please follow these steps:

Contact our support team at service@qingbowl.com or call (321) 693-7422
Provide your order number and reason for return
Wait for confirmation and return instructions from our team
If your return is approved, we will provide instructions. For defective or incorrect items, a prepaid return label may be issued when applicable

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 3–5 business days after inspection is completed.

Depending on your payment provider, additional time may be required for the refund to appear in your account.

Return Inspection Time

Returned items are usually inspected within 3–7 calendar days after arrival at our warehouse.

Important Notes

All return timelines are based on calendar days unless otherwise stated.
Delivery delays caused by carriers, weather conditions, or peak seasonal periods may affect processing times.
During high-volume seasons (such as major holiday periods), return processing may take slightly longer than usual.
Customers are responsible for ensuring items are securely packaged to prevent damage during return shipping.